– GRADING YOUR SERVICE AND BETTERING YOUR REPORT CARD
– THE IMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTION
– POWERFUL APOLOGIES THAT STRENGTHEN RELATIONSHIPS
– EFFECTIVELY DEALING WITH IRATE CUSTOMERS
– HOW TO THINK AND SERVE LIKE THE TOP COMPANIES
Includes DVD + online streaming video & audio + MP3. See instructions on the packaging to access online streaming versions. Compatible with any device
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